FAQ Events
Here you can find the most frequently asked questions about X-TRA. If you can’t find the answer to your specific question, please contact us at info@x-tra.ch.
Our premises are on Limmatplatz, only 5 minutes from Zurich Central Station. Directions
Trams no. 4, 6, 8, 11, 13 and 17 stop at Limmatplatz. The nearest railway station is Zurich Central Station. Directions
For enquiries on the day you lost your item, please contact a member of security. For later enquiries, please contact reception on +41 44 448 15 00
Tickets cannot be returned if events have been postponed. In case of cancellations, tickets should be returned to the vendor within 30 days of the date of the event.
If you bought your tickets from a call centre or online, please return your tickets with your full bank details by registered mail to the address below within 30 days after the date of the event.
Ticketcorner AG / Finance / Riedmatt Center / Postfach / 8153 Rümlang
Once Ticketcorner has received your tickets, the refund will be transferred to your current account or credit card within 4 weeks. For returns at a later date, please send your tickets to us at the address below.
X-TRA Production AG / Limmatstrasse 118 / Postfach / 8031 Zurich
In order to refund your ticket price we will need the following bank details.
Name of account holder
Account number
Clearing number (for bank accounts)
SWIFT & IBAN (for foreign bank accounts)
For information on how to return your tickets to Starticket, please click here.
For visual and/or sound recordings of any kind you must request a permit from X-TRA. Enquiries relating to concerts will be sent to the artist management team. Members of the press and professional photographers are requested to obtain accreditation by contacting info@x-tra.ch at least one day before the event. Photography without prior accreditation is prohibited.
X-TRA has successfully introduced a general ID check to guarantee the safety of our guests as much as possible.
This has reduced the number of incidents involving violence or theft to a minimum. It also enables us to react quickly and appropriately in case of a medical emergency.
Our ID checks are only partially related to age verification and will also be applied to people who are evidently over the age of 16 or 18.
Official ID includes a passport, an identity card, a residence permit B or C or a driving licence. Only original documents will be accepted because their rightful owner can be identified only on the basis of these documents. SBB general or half-fare season tickets will not be recognised as official ID.
We kindly request our guests not to leave X-TRA before or during live concerts or certain club nights. For organisational and security reasons and to protect local residents, guests will not be readmitted after they have left the building. Our security staff can make exceptions for valid reasons, please contact a member of security for more information.
Please speak to your nearest member of security or a member of our bar and service staff immediately.
Please speak to your nearest member of security or a member of our bar and service staff who will provide first aid and call the emergency services, if necessary.
Yes. The relevant legal basis is set out in Art. 186 ‘Unlawful entry’ of the Swiss Criminal Code (StGB). Any person who, against the will of the lawful occupants enters a building, an apartment, a self-contained room within a building, an enclosed area, courtyard or garden forming a direct part of a building, or a clearly demarcated workplace or, despite requests from the lawful occupants to leave, remains in such a location, is liable on complaint to a custodial sentence or to a monetary penalty.
X-TRA will ban persons from the premises for violent conduct, theft or harassment. The ban will apply for one year from the date it is issued. Any breach of the ban will be reported to the police. Questions relating to existing bans must be submitted in writing to the following address: X-TRA Production AG, Sicherheit, Postfach, 8031 Zurich.
Warnings are issued in case of minor offences at the discretion of the head of security. Persons committing an offence after they have already been issued with a warning will be banned from the premises.
Spirits and alcopops (distilled beverages) may not be sold to persons under 18 years of age. Wine, beer or shandy (fermented beverages) may not be sold to persons under 16 years of age.